Welcome!
Welcome to our online store! We strive to provide high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. If you have any issues or questions, please contact us via – contact form – and include your order number along with a brief description of the issue.
1. Refunds for Digital Products
Digital products (such as downloadable images) are non-refundable once they have been downloaded. If you have not yet downloaded the file, a refund or exchange may be requested within 24 hours of receiving the download link. After the file has been downloaded, refunds or exchanges are no longer possible. If you experience any issues downloading your purchased file, please contact us, and we will provide an alternative way to access the file, such as email delivery or a file-sharing link.
2. Returns and Exchanges for Physical Products
We accept returns and exchanges for physical products under the following conditions:
- The item must be unused and in its original condition.
- The return or exchange request must be made within 7 days of receiving the item.
- Refunds or exchanges will only be processed after the returned item is received.
- The buyer is responsible for return shipping costs.
- Please note that we do not refund shipping costs.
If the returned item meets these conditions, you may choose between a refund or a replacement.
3. Return Process
To initiate a return, please follow these steps:
- Contact us at – contact form – within the eligible return period.
- Provide your order number and a description of the issue.
- We will provide return instructions, including the return address.
- Ship the item back to us, ensuring it is securely packaged.
- Once we receive and inspect the item, we will process your refund or exchange. Please note that if you choose to exchange an item, you are responsible for both the return shipping cost and the shipping cost for the new item.
4. Refund Processing
Refunds will be issued to the original payment method within 7-10 business days after we receive and approve the returned item. Please note that processing times may vary depending on your payment provider.
5. Damaged Items During Shipping
If your item arrives damaged due to shipping, you must file a claim with the postal service. As a small independent business, we are unable to take responsibility for shipping-related damages. Please keep all packaging materials and document the damage with photo evidence as required by the postal service for claims.
6. Custom Orders
Custom-printed products cannot be returned or exchanged, as they are made specifically to order. However, if there is a clear printing defect, please contact us with photos, and we will review the issue.
7. Timeframe for Reporting Issues
Any issues with your order must be reported within 7 days of receiving the product. Requests made after this period may not be eligible for return, refund, or exchange.
8. Contact Information
If you need assistance, please reach out to us at – contact form –